Last Updated: 11.07.2025
At fluxus.lu (“we”, “us”, or “our”), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fluxus.lu or use our services, in compliance with the EU General Data Protection Regulation (GDPR) and applicable Luxembourgish data protection laws.
1. Who We Are
Controller:
fluxus.lu
18A Rue de la Cimenterie, L-1337 Luxembourg
info@fluxus.lu
fluxus.lu
18A Rue de la Cimenterie, L-1337 Luxembourg
info@fluxus.lu
2. What Data We Collect
We may collect the following personal data:
Contact Details: name, email address, phone number, postal address.
Project Information: details necessary to complete your project.
Payment Information: invoicing and transaction data (note: payment card details are handled securely by our payment processor and not stored by us).
Website Usage Data: IP address, browser type, pages visited, and other analytics data (via cookies — see Section 7).
3. How We Use Your Data
We process your personal data to:
Provide and manage our design services.
Communicate with you about your project.
Issue invoices and manage payments.
Improve our website and services.
Comply with legal obligations.
4. Legal Basis for Processing
We process your data only when:
It is necessary to perform a contract (e.g., to deliver your project).
You have given consent (e.g., for marketing communications).
We have a legitimate interest that is not overridden by your rights.
We are required to comply with legal obligations.
5. How We Share Your Data
We do not sell your personal data. We may share your data with:
Service providers (e.g., payment processors, hosting services) under strict confidentiality agreements.
Legal or regulatory authorities when required by law.
6. International Transfers
Your data may be processed outside the EU only if necessary and only with adequate safeguards in place, as required by GDPR.
7. Cookies
We use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookies through your browser settings.
8. Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected, to comply with legal obligations, or to resolve disputes.
9. Your Rights
Under the GDPR, you have the right to:
Access your personal data.
Correct inaccurate or incomplete data.
Request deletion of your data (“right to be forgotten”).
Restrict or object to processing.
Request data portability.
Lodge a complaint with the Commission nationale pour la protection des données (CNPD) if you believe we are not complying with data protection laws.
10. Security
We take appropriate technical and organizational measures to protect your data from loss, misuse, unauthorized access, or disclosure.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the “Last Updated” date.
12. Contact Us
If you have any questions or wish to exercise your rights, please contact:
fluxus.lu
18A Rue de la Cimenterie, L-1337 Luxembourg
info@fluxus.lu
18A Rue de la Cimenterie, L-1337 Luxembourg
info@fluxus.lu